Support

Email support@vamosfitnessai.com and a person will read it. We aim to reply within two working days, Hong Kong time.

Things you can do yourself, right now

Manage or cancel your subscription

Subscriptions are handled by Apple, not by us — we cannot cancel or refund one for you. On your iPhone: Settings → your name → Subscriptions. Refund requests go to Apple at reportaproblem.apple.com.

Restore a purchase on a new phone

Profile → gear → Vamos Pro → Restore purchases, signed in with the same Apple Account that bought it.

Delete your account

Profile → gear → Delete account. This removes your account and what we hold on our servers, and it also clears the training history on that phone. There is no undo. If you want a copy first, use Profile → gear → Move to another phone → Export before deleting.

Move to another phone

An ordinary iPhone upgrade brings everything with it. If you want a copy in your own hands: Profile → gear → Move to another phone. Keep the 26-character code — without it the file cannot be opened, by you or by anyone else.

Not getting the six-digit code

Check spam. Codes last 30 minutes and are limited to one a minute and ten a day per address. We never send links, only codes — if you receive an email asking you to click something to sign in to Vamos, it did not come from us.

Reporting something that looks wrong

If a plan suggests something that seems unsafe, or an exercise is described incorrectly, please tell us — include the exercise name. Vamos suggests exercise and is not medical advice; if you are unwell or in pain, speak to a doctor rather than to us.

Privacy and data requests

For questions about what we hold, or to ask for a copy or a deletion, email privacy@vamosfitnessai.com. The privacy policy sets out what is stored and what never leaves your phone.